Callcredit Information Group

Client Manager - Callcredit Check, Callcredit Information Group, Callcredit Check

Leeds

The primary objective of the Callcredit Check Client Manager is to provide a high quality, service, delivery and issue resolution interface between the Client and the internal business units within Callcredit.   Client Management is responsible for:

• Relationships with revenue generating clients, offering support and assistance for all queries and issues and ensuring high quality post sale relationship management at all times.

• Working closely with the Sales Team to ensure the successful initiation, implementation and delivery of new clients.

INTERNAL RELATIONSHIPS:  

All Callcredit Information Group Limited staff

EXTERNAL RELATIONSHIPS:  

Clients
Potential Clients
 Resellers
3rd Party partners
Industry bodies

KNOWLEDGE/EXPERIENCE/SKILLS REQUIRED:

• Competence in Account management, Credit products, services and procedures.
• Demonstrable experience of working in a supplier or client relationship within the credit and risk, or debt collection and recoveries arenas
• Commercial acumen
• Influencing skills
• Have demonstrated experience in effective client management and leadership.
• Structured, organised and process orientated.

PRINCIPAL ACCOUNTABILITIES:

• Management of a portfolio of accounts from take on and implementation through to business as usual and ongoing relationship management
• Development of revenue generation opportunities for ‘development specific’ clients.
• Maintain regular client contact and develop a communication strategy for each client to ensure Callcredit is “front of mind”
• Management of non-revenue and revenue jobs
• Responsibility for Client take on process
• Project management of minor client projects and implementations
• Client Satisfaction
• Query and issue resolution

PERSONAL QUALITIES AND ATTRIBUTES:

• Excellent communication skills
• Negotiating and influencing skills
• Good time management
• Ability to work within a team
• Professional in appearance and manner
• Ability to work effectively under pressure
• Good creative skills
• Attention to detail

EDUCATIONAL AND OTHER QUALIFICATIONS:

Applicants for this position will ideally hold:

• Experience of dealing in a customer facing environment
• Knowledge and experience of Microsoft Office applications
  
• ROLE REPORTS TO: Callcredit Check Product Manager