Callcredit Information Group

Client Manager, Callcredit, Client Management

Leeds

Main Purpose of Role 

The primary objective of the Client Management Team is to provide a high quality account management, delivery and issue resolution interface between the Client and the internal business units within Callcredit.   Client Management is responsible for:

• The internal and external relationships with all SHARE and revenue generating clients, offering support and assistance for all queries and issues and ensuring high quality post sale/BAU account and relationship management.

• Working closely with the BDM’s and other internal teams to ensure the successful initiation, implementation and delivery of new clients

Key Tasks & Accountabilities 

• Management of a portfolio of accounts from take on and implementation through to BAU and ongoing relationship management
• Spotting and creating opportunities for the relevant BDM to pick up
• Maintaining regular client contact and developing a communication strategy for each client to ensure Callcredit is front of mind
• Management of non-revenue and revenue jobs
• Responsibility for SHARE take on process
• Responsibility for Client take on process
• Project management of minor client projects and implementations
• Client Satisfaction
• Query and issue resolution

Role Requirements:
 
Essential Skills: 

Client Service ethos
Communication skills
Negotiation and influencing skills
Presentation skills
Time Management
Ability to work effectively under pressure

 Preferred:

Admin skills
Document writing

Essential Knowledge:  
 

Financial services
IT Solutions / Software

Preferred:
CRA sector

Essential Academic & Professional Qualifications :
 

Educated to GSCE Level or equivalent
Knowledge and experience of Microsoft office Apps

Preferred:

Educated to A Level or equivalent
Service based qualification